Support

Help with Motora

Location and drives

How do I stop sharing my location?

Turn off "Share my location" in Motora's Settings. You can also change Motora's location access in your phone's settings at any time.

Why do I need to allow location "Always"?

So Motora can keep showing you to the friends you chose and record your drives while the app is closed. If you'd rather not, choose "While Using" and record drives with the app open.

A drive wasn't recorded, or started late

Automatic drives need location set to "Always" and, on iPhone, Motion & Fitness turned on. Low Power Mode can delay the start of a drive.

Speeds or fuel costs look wrong

They're estimates from your phone's GPS and your car's details. Check that you've picked the right exact version of your car in your garage.

Garage and cars

My car is taking a while to appear

Each car downloads the first time it's shown, so you need an internet connection. After that it loads from your phone.

Motora Club and Carbon

How do I cancel Motora Club?

On iPhone: Settings → your name → Subscriptions → Motora. On Android: Google Play → Payments & subscriptions → Subscriptions. Deleting the app doesn't cancel it.

I bought something and don't have it

Tap "Restore purchases" in Motora's Settings. If it's still missing, email us with the date of the purchase.

How do I get a refund?

Refunds are handled by Apple (reportaproblem.apple.com) or Google Play.

Safety

How do I block or report someone?

Open their profile and tap Block user. To report a post or message, use the menu on it. We review reports, normally within 24 hours.

Someone is in danger

Call your local emergency number first, then tell us.

Your account

How do I delete my account?

Go to Profile → Delete account. This deletes your account, garage and posts. See the privacy policy for what happens to your data.

I can't sign in

Use the same method you signed up with (Apple, Google or email). For email, check your spam folder for the confirmation link, or email us.